Ubud, Bali — Bali has long been known for its spiritual calm, natural beauty, and the warm hospitality of its people. Yet, beneath the island’s tranquil image, a growing problem is troubling many local businesses — a rise in disrespectful and entitled tourist behaviour.
From yoga retreats to restaurants and homestays, business owners across the island say that a small but damaging group of travellers is testing Bali’s patience. These visitors often ignore local customs, mistreat staff, and use online platforms to attack businesses when things don’t go their way.
One recent incident in Ubud has become a striking example of the issue. A tourist identified only as Lena Bolczek from Germany, who joined a local wellness program, allegedly arrived with an aggressive attitude and began making unreasonable demands. She insisted on selecting her own accommodation, accused local staff of wrongdoing, and later claimed that the yoga classes were “not real.”
After receiving a full refund, the guest reportedly refused to leave and attempted to stay on the property without paying. When asked to depart, she allegedly began posting a series of one-star reviews under different names, spreading false statements — including shocking accusations that the business “hates Balinese people” and “calls locals uneducated.”
For the owners and staff, the incident was more than just a personal insult — it reflected a growing cultural issue. “We welcome everyone with open hearts,” said one manager. “But when guests come here and treat Balinese people disrespectfully, it hurts not only our business but also the spirit of hospitality that Bali is known for.”
Tourism experts say this behaviour is part of a larger global trend where some travellers treat destinations like playgrounds rather than communities. “There’s a sense of entitlement that comes with mass tourism,” explained sociologist Dr. Made Wirawan from Udayana University. “A few bad tourists can damage an entire industry’s reputation — and in places like Bali, where hospitality is deeply cultural, it feels especially personal.”
Local operators are urging for better awareness and accountability. They stress that while most visitors are respectful and kind, a minority of problematic tourists can cause lasting harm through false online reviews, disruptive behaviour, and disregard for local traditions.
As Bali continues to rebuild its tourism economy, many locals hope that future travellers will remember that respect is part of the journey. “Bali gives so much to its visitors,” one resident said. “All we ask in return is a little kindness — and honesty.”
Source: FG Newswire